There are many ways we can help

Submit a Support Request
For faster service, please call 1.800.636.7678 or sign in
to your MyNeopost account to request help with:
  • Billing and Invoices
  • Supply Questions
  • Postage Funding Issues
  • Rate Updates
  • Repair or Technical Service
Customer Service
Answers to many of your most common inquiries regarding postage accounts, invoices and more.
Neopost Near You
Find your local office for service and inquiries.
Technical Support Request
Sign in to submit a Support Request ticket.
Contact Us
Get in touch with a Neopost representative.
Rate Update Support
Chat with our Virtual Assistant
Use our interactive chat to find answers regarding the recent postal rate increases. Note: you may need to disable your browser's pop-up blocker and reload the page to allow the chat window to open.
Rate Update FAQ
Answers to many of your most common inquiries regarding the recent rate updates.
Rate Updates Info by Model
Technical information about rate installation and download instructions.
Sign in at
To order and view the status of your rate update.
Technical Support
24/7 access to operational and technical support information for our products. Operator guides, maintenance tips, troubleshooting advice, and more.
Safety Data Sheets(MSDS, SDS)
Designed to provide personnel with proper procedures for handling a particular substance.
Printer Drivers
Download driver software for our digital color printers.