Need help? You have options...
- Visit the Neopost Knowledgebase to find detailed instructions for every meter model.
- Need to speak to someone? Our call center is open Monday to Friday, 7 a.m. to 6 p.m. CST.
Please try to have as much of the following information as possible so we may find the answers you need and get you on your way:
- Product Model Number
- Meter Serial Number
- Neopost Customer Number
Call 1-800-NEOPOST (636-7678) and follow the prompts for "Rate Change".
- Submit an Online Support Request:
- Log into MyNeopost
- Click “Support” in the upper right corner
- Click “Open A Support Ticket”
- Select a product or “All Other Requests” and fill out the form