Need help? You have options...
- Chat with the Neopost Virtual Assistant to find answers to your questions. Note: you may need to disable your browser's pop-up blocker and reload the page to allow the chat window to open.
- Visit the Neopost Knowledgebase to find detailed instructions for every meter model.
- Need to speak to someone? Our call center is open Monday to Friday, 7 a.m. to 6 p.m. CST.
Please try to have as much of the following information as possible so we may find the answers you need and get you on your way:
- Product Model Number
- Meter Serial Number
- Neopost Customer Number
Call 1-800-NEOPOST (636-7678) and follow the prompts for "Rate Change".
- Submit an Online Support Request:
- Sign in to MyNeopost
- Click the Help icon in the upper right corner
- Choose "Rate Change" as the topic
- Fill out the form and submit your inquiry