A Look Back for a New Perspective on Mail
In 1775, Benjamin Franklin was appointed as the first Postmaster General. Currently, Megan J. Brennan is the 74th Postmaster. There is a rich, abundant history surrounding the mail industry. The Smithsonian’s National Postal Museum highlights the transformation of the industry and all the partners involved: USPS®, UPS®, FedEx® and many more.
Neopost USA is part of visual and virtual online exhibit at the National Postal Museum. Chip Griffin, a customer relationship management expert, offers a perspective on the decades of mail industry influence and how technology is bringing about successful B2B/B2C communications.
Griffin explains that mail is a competitive industry and is always changing while new technologies are moving forward at record speed. Rest assured, more innovations are in the forecast at USPS.