Easy for You
Taking advantage of Neotouch requires no downloads, no installations and no software integration. So, how does it work? It’s simple: you prepare your invoices, statements, contracts and reminder letters as before, using your existing business applications. Then you log in to Neotouch and select the ideal channel for your customers and choose when to contact them. For example: just by email or by mail, or through a combination of channels such as SMS notification and fax. You will only have to do this once. After that it’s stored as a preference for each customer and we will manage the rest. Automatically. Saving you valuable time and cost.
Over 90% of companies still use traditional mail. By going digital you could save up to 80% of your costs, as well as supporting the environment. No more heaps of letterheads, stamps and envelopes of varying sizes cluttering up your office space. Better still, an easy to read dashboard will give you an overview of all your invoices: received and sent; and their respective status: paid/unpaid. All with just a few clicks.
Easy for Your Customers
It’s child’s play. Customers favouring digital delivery, will receive a quick notification, after having informed you of their preferred channel (mail, email, fax or SMS), asking them to log in to the Neotouch portal – no downloads required either – where they can review their documents. And, if an invoice has been made available online, start the payment process.
Reducing print costs and speeding up approval processes, Neotouch offers digital signing to let customers add certified signatures to their documents. This electronic equivalent of a notarised, wet ink signature ensures that it has not been tampered with. Customers preferring paper based delivery will of course continue to receive everything by post or fax.
Large or Small – Size Doesn’t Matter
It doesn’t matter to us if it’s just one or thousands of letters. We print, sort, group, stuff, meter and deliver them to the post office for you. All on the same day, giving you and your staff time to finish that important deal or answer that pressing customer enquiry.
On the Right Track
In addition to sending your business correspondence, we will also track it for you and keep you informed until it has reached the receiver. We even securely store all your messages for you, for up to 11 years, so you can track what has been sent and how it has been sent. As a result, the common excuse of not having received an invoice will be no longer valid, preventing you from spending even more time sending follow-up messages.