What's Important for Today's Online Shopper?

What's Important for Today's Online Shopper?

01/17/2017

This DHL survey published by POST & PARCEL reveals that "Eight out of ten German consumers value flexibility and control over the delivery of their online purchases." And almost nine out of ten German consumers (88%) believe it's important to be kept informed about the status of their delivery." 

Pick Up Parcels Anytime

The survey also highlights the growing importance of parcel lockers. This method of delivery enables shoppers to buy online, select a pickup point and  pickup up their parcel when they like. This offers consumers more flexibility than standard delivery options.

A text notification is sent to the shopper containing pick-up codes as soon as the parcel has been delivered. All the consumer has to do is select “pick-up goods” on the parcel locker's screen and type in the pick-up codes,  and a compartment containing the parcel quickly opens.

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