How to Keep Your Operating Costs Down
Managing operating costs is an integral aspect of running a business. The higher they are, the smaller the margin on each generated sale. This limits the amount of cash available to invest in business-growing activities. While some expenditures such as overhead will be fixed and difficult to reduce, variable operating costs can be lowered through enhanced synergy of physical and digital mailing processes.
Businesses need to communicate with their customers, prospects, suppliers and other stakeholders. The most effective way of contacting them depends on different factors, such as their preference and the message being conveyed. This means communication requirements are always changing and businesses must be able to utilize whatever channel best suits each individual correspondence.
The Financial Impact of Sticking With One Channel
Many tend to rely too heavily on one channel. Businesses might only use email and invest heavily in online assets to ensure recipients are engaged; but, what happens if recipients would rather receive items physically and don’t actually click on links? The investment isn’t completely necessary and money could be spent more effectively.
Similarly, if companies rely too much on physical mail, documents have to be printed, inserted into envelopes and mailed, while pre-printed correspondence has to be stored – each process has a cost.
How Understanding Preferences Cuts Costs
With a range of communication channels available, recipients have more choice about how they want to receive communications. For example, instead of receiving invoices via physical mail, customers may prefer them sent via email as it suits their own processes more. Likewise, some consumers would rather have correspondence sent physically as it feels more personal.
By understanding how each customer wants to be contacted, businesses are able to use the most effective communications channel. There’s no expenditure on unnecessary activities and engagement and satisfaction will increase as customers feel valued.
Browser-based Output Management Software
The outgoing communications process can be made more streamlined through the adoption of Output Management Software (OMS), which automates workflows. When communications are processed manually it takes time and effort, limiting the resources available. Moreover, a consistent requirement for human involvement increases the likelihood of errors which may result in costly legal fines.
Another benefit of such software is that all outgoing correspondence, regardless of the channel, is scanned and archived securely in the cloud. There it can be accessed and retrieved from anywhere with an internet connection, alleviating some of the need for physical storage while also providing businesses with assurances associated with the security of their customers' personal information.
Are All Customer Communications Created Equal?
The number of different channels in which companies can communicate with their customers is at an all-time high. This creates an important challenge. Are communications being sent to each customer via their preferred channel to make the most impact and deliver value?
Which Essential Processes Should you Outsource?
As your business grows, daily activities become harder to manage. Outsourcing tasks, such as outgoing mail, can free up time that can be spent on serving customers and marketing to new prospects. Despite this, businesses often continue to manage outgoing mail themselves to save money. But outsourcing mail...