Expert Insight

Monday, December 3, 2018

The Top 5 Ways Document Automation Improves Customer Engagement

Every customer interaction presents an opportunity to make the right impression, to meet customers’ needs and to build relationships that could generate revenue for years to come. Each communication is important but document creation and assembly is...

11/26/2018

How to Meet the Growing Demands on Your Mailing Process During the Holiday Season

The holiday season is an especially busy time in your print or mail preparation area. Aside from the usual mail volume, the season brings additional incoming and outgoing envelopes and parcels that...

11/20/2018

Is Your Company Enabled for Multi-Channel Customer Interactions?

Choice is the cornerstone of customer service. In the past, customer communication used to be limited to the telephone and physical mail. Now, consumers increasingly choose digital channels to shop,...

11/05/2018

Are All Customer Communications Created Equal?

The number of different channels in which companies can communicate with their customers is at an all-time high. This creates an important challenge. Are communications being sent to each customer...

10/22/2018

Which Essential Processes Should you Outsource?

As your business grows, daily activities become harder to manage. Outsourcing tasks, such as outgoing mail, can free up time that can be spent on serving customers and marketing to new prospects....

10/08/2018

How to Improve the Security of your Outgoing Communications

When mistakes happen in business communications it can be embarrassing and costly. If marketing mailers don’t reach their intended recipients or if a customer receives outdated product information,...

09/21/2018

Year-Round eCommerce Demand Makes Saturday Shipping the New Normal

Shippers are seeing more services and options than ever and FedEx® has just added another one. FedEx recently expanded their U.S. operations to six days a week, joining both USPS® and UPS® ...