Expert Insight

Monday, January 7, 2019

Improve Inbound Package Tracking During Peak Times

With each passing year, online shopping generates more and more parcels. Accorinding to a 2018 study by Internet Retailer, US shoppers were expected to spend $120 billion with online retailers in November and December. That's a lot of parcels that may have been...

12/17/2018

With Multiple Mail Delivery Channels, Can You Really Have it All?

Managing Multiple Mail Delivery Channels?

Today’s customers use a wide range of communications channels that include digital and mobile as well as traditional mail and telephone. However, managing outgoing multi-channel communications can be...

12/03/2018

The Top 5 Ways Document Automation Improves Customer Engagement

Every customer interaction presents an opportunity to make the right impression, to meet customers’ needs and to build relationships that could generate revenue for years to come. Each...

11/26/2018

How to Meet the Growing Demands on Your Mailing Process During the Holiday Season

The holiday season is an especially busy time in your print or mail preparation area. Aside from the usual mail volume, the season brings additional incoming and outgoing envelopes and parcels that...

11/20/2018

Is Your Company Enabled for Multi-Channel Customer Interactions?

Choice is the cornerstone of customer service. In the past, customer communication used to be limited to the telephone and physical mail. Now, consumers increasingly choose digital channels to shop,...

11/05/2018

Are All Customer Communications Created Equal?

The number of different channels in which companies can communicate with their customers is at an all-time high. This creates an important challenge. Are communications being sent to each customer...

10/22/2018

Which Essential Processes Should you Outsource?

As your business grows, daily activities become harder to manage. Outsourcing tasks, such as outgoing mail, can free up time that can be spent on serving customers and marketing to new prospects....