CUSTOMER SERVICE: A  CORE  CONCERN Neopost  seeks  to  form  genuine  partnerships  with customers,    assisting    them    across    their    entire mailing   management   process.   It   provides   advice, training, remote support, installation and maintenance,  and  offers  a  personalised  service  at every stage. Financing solutions – rental or leasing –   are   also   central   to   Neopost’s   offering.   This comprehensive    set    of    services    gives    Neopost recurring   revenues,   which   make   up   around   60% of its total sales. Partnering postal authorities… All over the world, postal authorities are undertaking initiatives to improve     efficiency     and     service quality.  Neopost  has  always  focused on   innovation,   and   has   developed very  close  relationships  with  postal authorities,  allowing  it  to  play  a  key role in the technological development  of  franking  machines approved by these authorities. As well as   benefiting   Neopost’s   business customers,   these   innovations   are intended to boost postal authorities’ productivity and make their management more efficient. …and advising businesses Neopost’s business customers appreciate Neopost’s specialist expertise,  which  helps  them  select the  solutions  most  appropriate  to their    mail    management    needs. Neopost  provides  important  advice and training on mailroom organisation   and   the   choice   of equipment and furniture, depending    on    each    customer’s