Incoming letters and parcels Opening / Extracting Scanning Sorting and internal tracking Folding / inserting Address management Optimisation of franking expenses Franking Parcels shipment Tariffs management Tracking and tracing Outgoing letters and parcels CHAIRMANS INTERVIEW NEOPOST: ACHIEVING AMBITIONS KEY FIGURES HISTORY AND ORGANISATION STRATEGY NEOPOST: A RESPONSIBLE COMPANY STOCKMARKET INFORMATION NEOPOST: THE MAIL FACILITATOR DOCUMENT SYSTEMS MAILING SYSTEMS LOGISTICS SYSTEMS CUSTOMER SERVICES NEOPOST IN FIGURES SOLID PERFORMANCE IN 2003 INCOME STATEMENT HIGHLIGHTS BALANCE SHEET HIGHLIGHTS HISTORICAL DATA   2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 23 24 25 26 27 28 29 30 31 32 33 S