Incoming
letters and parcels
Opening / Extracting
Scanning
Sorting and internal tracking
Folding / inserting
Address management
Optimisation of
franking expenses
Franking
Parcels shipment
Tariffs management
Tracking and tracing
Outgoing
letters and parcels
CHAIRMANS INTERVIEW
NEOPOST: ACHIEVING AMBITIONS
KEY FIGURES
HISTORY AND ORGANISATION
STRATEGY
NEOPOST: A RESPONSIBLE COMPANY
STOCKMARKET INFORMATION
NEOPOST: THE MAIL FACILITATOR
DOCUMENT SYSTEMS
MAILING SYSTEMS
LOGISTICS SYSTEMS
CUSTOMER SERVICES
NEOPOST IN FIGURES
SOLID PERFORMANCE IN 2003
INCOME STATEMENT HIGHLIGHTS
BALANCE SHEET HIGHLIGHTS
HISTORICAL DATA
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
23
24
25
26
27
28
29
30
31
32
33
C O N T E N T S