Cover Contents Chairman's interview Neopost: achieving ambitions Key figures History and organisation Strategy Neopost: a responsible company Stockmarket information Neopost: the mail facilitator Document systems Mailing systems Logistics systems Customer service: a core concern Neopost in figures Solid performance in 2003 Income statement highlights Balance sheet highlights Historical data Financial report Contents Cross reference table Management discussion and analysis Consolidated financial statements Consolidated balance sheets Assets Liabilities Consolidated profit and loss account Consolidated cash flow statement Changes in shareholders' equity Notes to the consolidated financial statements Statutory auditors' report on the consolidated financial statements For the year ended January 31, 2004 Parent company financial statements Parent company management Discussion and analysis Parent company profitt and loss account Parent company balance sheet Information relating to the last five fiscal years Dividends Identity of shareholders voting rights and changes in ownership structure Directors' mandates Remuneration of corporate officers Special auditors' report Outlook Parent company balance sheets Parent company profit & loss accounts Parent company cash flow statements Notes to the parent company financial statements Fiscal years ended 31 Janury 2004 and 2003 Statutory auditor's report on the financial statements For the year ended January 31, 2004 Special report of the statutory auditors on certain related-party transactions For the year ended January 31, 2004 Other information General information Risk management Legal risks Market risks Risks related to the group's operations Industrial and environmental risks Technological risk Corporate Governance Information on the officer responsible for the reference document and on the auditors Report of the statutory auditors on the registration document Information policy Officers in charge of financial information Shareholder information Financial communication