Operating losses under control at Neopost Online In January 2003,  Neopost decided to wind down its Simply Postage business. The 20 000 Neopost Online customers are being  given the opportunity to switch to traditional products such as the IJ 25.Neopost Online made an operating loss of just under  dollar  8  million  in  2002,  in  addition  to  dollar  about 5 million of asset write-downs and a dollar 1 million provision for  the  expected  cost  of  winding  down  the  service  in  2003. Overall, the loss resulting from Neopost Online totalled euro 13.5 million in 2002,to be compared with euro 39.1 million in 2001. Strong growth in operating income Operating  income  surged  from  euro  83.3  million  to  euro 132.9 million, due to: • the sharp reduction in Neopost Online losses, •  an  improvement  in  margins  due  to  new  product  launches (IJ 35/45/85 - SI 76/92) and increased use of subcontractors in China. Operating margin rose from 14.5% to 17.5% and from 12.5% to 16.5% on a pro forma basis. This improvement should be confirmed next year as synergies resulting  from  measures  implemented  in  2002  start  to show  through,  and  since  there  will  be  no  more  losses  from Neopost Online. Financial expenses under control Despite  a  large  increase  in  net  debt,  Neopost’s  financial expenses of euro 25 million equalled only 3.3% of sales, the same level as in 2002.This is due to: • lower interest rates, • dynamic  currency  hedging,  (Swiss  franc  following  the Ascom Hasler acquisition, dollar from operations), • the introduction of centralised cash management, • a net debt in dollar accounting for 43% of net debt. Strong growth in net income Net income is euro 69.7 million,an increase of 83% relative to the euro 38.1 million in 2001.This was due to strong growth in operating income and the firm grip on financial expenses, but also a lower tax charge, following the acquisitions of Ascom Hasler and Stielow. YEAR ENDED 31 JANUARY 2002 COMPARED TO YEAR ENDED 31 JANUARY 2001 Fiscal year 2001 was marked by a strong increase in sales, an improvement of the EBIT margin of Neopost core business, a controlled level of investment in Internet activities, and a strong growth of Neopost net profit excluding extraordinary items. Increase of 11.8% in consolidated sales The  Group’s  consolidated  sales  increased  of  11.8% in 2001 to reach euro 575.0 million. Based on comparable exchange rates, sales for the year were up 10.4%. Fiscal year 2001 was marked by a balanced growth on Neopost main markets: United States, France and United Kingdom and by a very strong growth in the rest of the world. The break-down by business did not change much. Mailing  Systems  account  for  69%  of  sales,  whereas Document and Logistics Systems account for 31% of sales. Very good resilience in the North American market Despite an environment disrupted by the September 11 events,  Neopost  reinforced  its  growth  pace  in  the  last quarter, thanks to the on-going decertification of certain type of electronic meters. The Group benefited in 2001 from a  postal  rate  change  that  generated  additional  sales  of dollar 5.5 million, versus dollar 7.5 million in 2000. Despite this  rate  change  situation,  organic  growth  excluding currency impacts was 4.9% in 2001. Without postal rate changes and excluding currency impacts, organic growth in 2001, excluding currency impacts, was 6.1%. Strong growth in France In  a  market  pushed  by  the  euro  conversion  and  the deployment  of  CredinetTM,  Neopost  achieved  high growth of 10.2% thanks to renewed product range and services  in  Mailing  and  Document  Systems.  Logistics sales were sharply up, Neopost now being a supplier to most main carriers in France. During 2001, Neopost also benefited  from  a  postal  rate  change  which  produced additional sales although these were slightly lower than the previous year. Excluding the postal rate change, sales growth was 10.7%. Dynamism of sales organization in the UK In  2001  Neopost  continued    its  investments  in  sales organization  to  better  capitalize  on  the  launches  of competitive products and to maximize the opportunities from the ongoing decertification of mechanical meters. Sales   growth   was   13.3%   for   the   full   year   2001. Excluding currency impacts, sales in the UK increased by 14.8% . <24> Management discussion and analysis