Positive market background Mail is not being substituted by new technologies. The  market  continues  to  grow,  through  the worldwide  development  of  direct  marketing.  In addition,demand for new solutions is appearing in industrialised countries. Companies are increasingly  automating  their  mail  systems,  as shown by growing sales of folders /  inserters. Postal authorities, which are seeing increasing competition,are developing new services for their customers and are implementing real-time  customer  relationship  management solutions in which franking machines are used as genuine postal terminals. Postal authorities need to   increase   efficiency   and   modernise   their operations.This is prompting them to decertify old technologies, which is boosting the replacement of mailing machines. A winning position Neopost’s teams work closely with companies and postal authorities.They can help customers work out their requirements and offer them suitable and competitive solutions.Neopost’s customer base is also   expanding   to   encompass   both   smaller companies,to which Neopost can offer simple and efficient  systems,  and  large  companies  that currently use permit mail. In    the    parcels    segment, growth    in    the transportation industry and the increasing need for  comprehensive  shipment  monitoring  are creating a whole new market.Once again,Neopost has  a  significant  lead  in  this  area  through  its Logistics Systems offering. Ongoing productivity gains The integration of Ascom Hasler and Stielow will  generate  major  synergies  in  terms  of production and sales.These synergies will start to flow in 2003, and will have their full impact in 2004. The acquired companies give scope for a major improvement in profitability. <18> Strong growth and earnings trend The  mail  industry  is  changing  rapidly,  and  offers  attractive  business  opportunities  and  growth prospects. Neopost, driven by its status as the leading challenger in its market, is well positioned to play a leading role in the sector’s ongoing consolidation and to seize these numerous opportunities. >