Infographic : How Many Shoppers Prefer Online Access to Retailers?
The growth in global ecommerce is top-of-mind for all retailers today. Consumers are more demanding than ever before and expect to be able to order their goods from any device and receive them at a time and place that is convenient for them.
Understanding the Customer Experience
People are shopping in different ways today and it affects how they receive their packages. In 2013 United Parcel Service (UPS) partnered with comScore, a data analytics company, to explore global consumer shopping preferences. Thanks to this, UPS is able to understand how logistics, shipping and post purchase services impact customer experience – and help their customers better serve consumers and accelerate their growth.
Omnichannel options are important in this context, particularly as consumers around the world have different retailer access preferences.
Check out our infographic to find out the percentage of shoppers in certain regions who prefer to access retailers online.
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